Consumer Relationship Management/ Retailers Utopian Solution (CRM/RUS) :

All corporate in Retail space are striving to address two main needs

  • Provide a repeatable international quality shopping and recreational experience for today’s knowledgeable Consumer with availability to credit, mobility and increased lifestyle spending – Customer Focused

  • Improve the efficiency and effectiveness of the extended Enterprise – Partner Focused

The target of delivering an international experience can be achieved by

  • Step 1 : Identifying the customer

  • Step 2 : Profiling the customer

  • Step 3 : Communicating with the customer to identify changing needs

Most of the initiates taken the world over are still focused on building customer relationships by use of the primitive Step 1, wherein customers are provided future incentives for purchases made.

Geine Technologies has conceptualized a solution which pro-actively identifies customers, builds the customer profile across all customer touch points, thereby providing the ability to up sell based on customer profile.

Thereby, proactively grow the customer size, communicate in real time with customers and identify customer needs based not only on their own inputs, but also that of their networks and extrapolate data from similar profiles.